Frequently Asked Questions

Acupuncture FAQ
Massage FAQ
General Information
Clinic FAQ

Clinic Information

  • I have over a decade of experience in massage therapy and Thai massage. In 2023 I expanded my practice to include Traditional Chinese Medicine Acupuncture. This combination allows me to offer a broader range of treatments, from targeted hands-on work to whole-body balance, all tailored to your needs. My goal is to provide thoughtful, evidence-informed care in a calm, welcoming, inclusive space where your health and well-being come first.

  • My office is at 120 Eglinton Ave. E on the 11th floor.
    The Eglinton TTC subway is about a 5 minute walk away, and the about the same for the Mount Pleasant stop when the new line is up and running.

    There is some street parking on Eglinton Ave., Lillian St., and Holly St. There are a number of open and covered parking lots within walking distance. Click here for more information. These details are also included on every email sent by the Jane App before and after your appointment.

  • Absolutely. I work regularly with companies under the Telus Health unbrella, Sunlife, Green Sheild, Blue Cross Medavie, and Empire Life.

  • Yes. Detailed receipts are provided after each appointment. As a member of good standing with the professional colleges of Massage Therapy, and Acupuncture, my treatments are reimbursable by most extended health care insurance providers.

  • In general a 60 minute appointment for massage is $130 + HST, and a 60 minute appointment for acupuncture is $120. For more detailed information click here.

  • Yes! I try to make an array of times and durations available to take into account the variety of schedules we all keep.

    On my booking site there is an option to add your name to the waiting list if you don’t see the perfect spot that fits your schedule. I may be able to add time, or adjust my schedule to accommodate requests.

General Information

  • I offer therapeutic massage therapy, Traditional Chinese Medicine acupuncture, and Thai Massage. Each treatment is tailored to your needs — whether that’s pain relief, stress management, recovery from injury, or general wellness.

  • You can book online anytime through my scheduling system by clicking HERE.

  • 24 hours notice is required for cancellations or rescheduling. This helps me make your spot available to someone else who may be waiting. Appointments cancelled with less than 24 hours notice will be subject to a $20 administration fee, as well as up to the full missed appointment fee.

  • Yes, I offer direct billing for many major insurers: Sunlife, Telus Health, GreenShield, Blue Cross Medavie. If your plan allows it, I can bill directly on your behalf. If not, I’ll provide you with a detailed receipt you can submit for reimbursement.

  • For access to treatment, you don’t need a referral. However, some insurance plans do require one for reimbursement, so it’s best to check with your provider.

  • Nope. Your treatment fee is the full cost of the session. If you’d like to show your appreciation, leaving a Google review, or telling a friend are the best and most appreciates ways to support my practice.

  • Appointments are required. Sometimes last minute spots are available, check here on the JaneApp. Please note that if you call or email, you will still be directed to the booking site to make or confirm your appointment.

  • Unfortunately as this is a solo operation, and so I don’t have administrative help. Generally I can’t answer the phone when I’m in the clinic as I’m with a patient, or preparing for the next one. Alternatively, if I’m not in the office…I’m not there to answer the phone. I do have access to my texts and email throughout the day, and either of these are the fastest way to get in touch.

Massage Therapy Information

  • Basically it depends on your goal or outcome. The more complicated or longstanding the issue, the longer appointment time might be required.
    Click here for suggestions.

  • Every day!

    Kidding. The frequency of massage depends on your goals and the state of your body when you come in. If you have a long standing issue or it’s been a long time since you’ve had any kind of treatment, then I might recommend a series of visits closer together to make progress for you. However for maintenance or general wellness treatments, I recommend coming in once every 4, 6, or 8 weeks - whatever works best for you and your schedule.

  • Avoid heavy meals right before your visit, and bring any insurance information if you’d like direct billing.
    In the case of Thai Massage please wear either a long sleeve or t shirt that is long enough that it doesn’t ride up, and pants that allow you freedom of movement.

  • No!

    Not at all. When we’re getting you set to hop on the massage table for your treatment, I’ll ask you to get undressed to your comfort level. I genuinely mean to your comfort. No matter what the way that RMTs will un-drape you (uncover the area that we’re working on), it will never expose any sensitive areas (places that would be covered by a bikini). So if you would prefer to keep on any item of clothing - from undergarments to shirts and pants - you do you, and that’s absolutely perfect. No matter how much or little you choose, the outcome of your treatment will stay the same.

  • We’ll begin with a conversation about your health history, current concerns, and goals. You’ll then have time to get comfortable on the table before treatment begins. The session is always tailored to your needs: pressure, techniques, and focus areas. At the end, time may also be taken to include home care such as stretches or exercises.

  • When we first meet, I ask what sort of pressure is comfortable for you in your massage. This gives me a general indication of whether you prefer a light, medium, or solid touch.

    Massage does not have to be painful to be effective. In fact a lot of times it’s more effective if it’s not painful.

    Therapeutic massage sometimes involves pressure on sore or tense areas, but it should never feel like pain you can’t relax into. I’ll always check in with you, and you’re encouraged to let me know if you’d like more or less pressure.

  • In addition to any exercises or stretches I may suggest, it’s a good idea to take a warm shower afterward; the heat and gentle movement can help your muscles relax even more. After that, chill out. Give your body some time to rest and integrate the work we did.

    I generally don’t recommend a workout or strenuous activity right after a massage, but I also understand that sometimes your schedule doesn’t allow for much downtime. If that’s the case, we’ll work with it and adapt your treatment plan to support you.

  • Yes, massage can support chronic issues like headaches, low back pain, or stress-related tension. While massage therapy is not a cure all, it often reduces symptoms, improves mobility, and enhances overall well-being.

Acupuncture Information

  • Most people feel very little, often just a quick pinch or nothing at all. The needles are very fine (about the thickness of a hair). Many clients find acupuncture deeply relaxing.

  • Yes. I’m a licensed practitioner and use only clean, single-use, sterile needles. Every needle is safely disposed of after removal. In addition, by law, I am required to adhere to proper sanitization practices mandated by my College and the Province.
    Side effects are rare and usually mild, such as slight bruising.

  • Everything!
    Acupuncture can support a wide range of concerns, from pain and muscle tension to stress, sleep, digestion, headaches and migraines. Women’s health, fertility, perimenopause and menopause are areas in which acupuncture is an exceptional modality.

  • We’ll go over your health history, current state of health and your goals, then I’ll create a treatment plan. Needles are placed at specific points and left for about 20–30 minutes while you rest. Many people drift into a calm, meditative state during treatment.

  • This depends on the condition and your overall health. Some clients feel relief right away, while others need a series of treatments for lasting change. We’ll review your progress together and adjust as needed.

  • It’s best to have a little something to eat before your visit, acupuncture on an empty stomach can sometimes leave you feeling lightheaded. Wearing or bringing a tank top and shorts is helpful, since it gives easy access to the most common points. If you don’t have those with you, no problem! You’ll always be properly draped (just like in a massage) so we can comfortably and safely address any areas we need.

  • After acupuncture, give yourself some time to relax and let your body process the treatment. You may feel deeply calm, energized, or even a little tired — all of these are normal. Drink some water, move gently, and avoid strenuous exercise, alcohol, or anything overly draining right afterward if you can.

    Also, try to keep the points needled covered when you leave. This may sound a little unusual, but in Traditional Chinese Medicine we view the body as having been gently “opened” during treatment. We want to protect that openness from outside influences such as wind, damp, or heat — what TCM refers to as “pathogens.” These aren’t viruses or bacteria (practical hygiene takes care of those), but rather environmental factors that can affect the body’s balance.

    Most importantly, listen to your body. If you feel like resting, rest. If you feel like going for a light walk, that’s great too. The goal is to support the shifts that were started during your session.

  • Heck yes! Many clients find the combination especially effective for pain, stress, and overall balance; I’m a huge proponent of using the two together. Massage (or TuiNa, a form of Chinese medical massage) works directly on soft tissues to release knots and ease tension, while acupuncture goes deeper to address the underlying patterns that can contribute to those muscular or tendinous issues in the first place.

    Treatments can be booked separately or combined in a single session for a more comprehensive approach.